Mobilvendor is a technological platform aimed at automating the process of selling products or services, offices, accounting and merchandising and geo-analysis activities. We are focused on connecting the world with the use of Internet technologies in the cloud.
At Mobilvendor we believe that responsible use of data supports business growth and creates strong relationships between partners, consumers and brands. As a company, we are committed to respecting and protecting the privacy of all individuals and companies with whom we interact.
Our clients are mainly companies that use our Services by entering directly to the Mobilvendor.com portal or are integrated into our service using their own software applications (via API). We clearly state that we DO NOT interact directly with the end users of our clients and all the information that our Clients send is NOT shared with third parties, all data is handled in accordance with the General Terms and Conditions of Service.
The term “Mobilvendor” or “we” or “our service” refers to the company Mivsell Technology Company SA, with its address at Whymper E7.154 and Diego de Almagro, Zip Code 170518, Quito – Ecuador, and its affiliated companies.
The term “you” or “Customer” refers to the natural person who is a user of our Services or whose personal data we process during the performance of our Services.
The term “personal data” means any information about you by which you can be identified, directly or indirectly.
The term “data controller” means the natural or legal person who, alone or jointly with others, determines the purposes and means of data processing and is responsible for processing said data in a manner compatible with the legal and national regulations applicable in personal data protection matter. When using our Services, with respect to the processing of your personal data, in certain situations we will act as a data controller. In other situations, when we process your personal data by the means and for the purposes determined by our business partners, we will act as a data processor.
WHAT DATA WE COLLECT AND HOW WE COLLECT IT
We process your personal data that you provide us directly.
Mobilvendor collects and processes personal data about you as a person or as an entity in the following situations:
EMPLOYMENT CANDIDATES: when you apply for a job;
CLIENTS – when you use our Services;
SALES CONTACTS: when you visit our website, you register to obtain information for a specific Service and / or request to contact us;
MARKETING SUBJECTS: when you subscribe to our newsletters, webinars, alerts or other services from us.
We collect personal data about you when you submit a job application or resume on our Recruitment website. The personal data that we collect about you hereby are your first name, last name, contact information, information about your education, your previous work experience, location / place of residence, or any other information that you choose to share with us when submitting your resume.
We collect and process this data in accordance with your consent provided when we submit a job application or a resume.
We collect and process personal data about you if you use our Services, for example, if you create an account with Mobilvendor and become our Customer.
For that purpose, we will collect your account data, which means your personal data that relates to your relationship with Mobilvendor, such as your name and / or contact information (email, phone number, address) and billing information ( name, address, telephone and if applicable taxpayer registration number).
The collection and processing of this data is necessary for us to establish a business relationship with you or to fulfill our obligations arising from our existing business relationship with you.
We collect your personal data when you visit our website and sign up for information action for a specific Service, when you request more information about a particular Service or contact us with a question or complaint. We may collect this information through our “Contact Sales” form on the web or through a ChatBot through networking events, LinkedIn contacts, or other form of communication.
For this purpose, we may collect only your basic contact information (such as name, phone number, email address, your employer), as well as any other information you choose to send to us, depending on the nature of your request.
We also collect your personal data when you subscribe to our newsletters, webinars, blogs or other services through which we provide information about our business and Services.
For this purpose, we collect data such as your first and last name, your employer, country, mobile phone and email address. This type of data is necessary and relevant for our marketing department.
This data is collected through web forms on our website. We collect and process it in accordance with your consent provided when we submit such a web form.
In certain situations, our customers, business partners and other entities (“third parties”) may provide us with their personal data.
DATA PROVIDED BY CLIENTS
We may process personal data of individuals on behalf of our Clients, and for the sole purpose of providing our Services to such Clients. It can be personal data of the employees of our Clients or of the end users of our Clients (clients, suppliers, clients and other end users).
That means that our Clients will provide us with the contact details (such as name, email address, phone number or other contact details) of their employees authorized by the Client to access the Client’s Mobilvendor account while using our service.
While using our Services, the Client will share with us the personal data of its end users, such as the contact details of the receiver and / or the sender (for example, telephone number, email address, billing, location).
If the Client uses the Mobilvendor Portal, said Client could enter other personal data of their clients / suppliers / end users in the Mobilvendor.com Portal, for example: name, company, address, contact, products, services, routes and any other attribute custom defined, imported and controlled exclusively by the customer. The precise personal data provided to us is determined and controlled solely by the Client.
We process such personal data on behalf of our Clients and only for the purpose of providing our Services to our Clients, in accordance with the General Terms and Conditions of Service.
That means that the Customer is the controller and Mobilvendor is the processor with respect to such personal data.
When providing our Services, we will also receive and process certain data for the purpose of transmitting, distributing or exchanging content of Customer communications, for example. the data used to track and identify the origin and destination of a transaction (such as the telephone numbers or email addresses of individual data subjects, data about the location of the device generated in the context of the provision of the Services and the date, time, duration and type of transaction). With regard to this personal data, Mobilvendor is the controller, as we collect and process this data for billing purposes.
WHY WE COLLECT YOUR DATA AND HOW WE USE IT
We collect your personal data, from you or from third parties, to provide our Services to you, our customers and business partners, to enable you to use our Services, and to improve and develop our Services.
As we are a young and growing company, we have a constant need for new and talented people to be part of our team. By collecting data on people who are interested in working with us, we ensure that when there is a vacancy at Mobilvendor, we can reach the most qualified people to offer them the opportunity to be part of our team.
This information will be used only by authorized members of our team, who will use it to communicate with you if a position is available at Mobilvendor, to verify if you are still interested in working with us.
All personal data collected about you as a Customer of our Services will be used solely for the purpose of allowing you to access and use our Services.
cios, to provide you with technical support for our Services, in order to improve our business relationship with you, as well as for the purpose of exercising our rights and complying with our obligations arising from the business relationship that we may have with you. Personal data collected for these purposes will not be used for any other purpose, unless we have another legal basis for the processing of your personal data (such as your consent).
We collect your personal data to provide you with information about our Services, to establish and maintain a business relationship with you, and to provide you with all the information necessary to ensure that our cooperation is mutually beneficial and satisfactory after you become a Customer.
We will use this information only to contact you to answer your questions or to find out if you are interested in further cooperation with us. Any further processing of your personal data will be based on a business relationship that we will establish with you or on a consent that you have provided to us for a specific purpose. If we do not establish a business relationship or obtain consent from you, we will delete your data collected for this purpose.
Your personal data collected for marketing purposes will only be used to send you our newsletters, to allow you to access our webinars, blogs, events or other marketing services, for which we have obtained your consent.
DATA PROVIDED BY CLIENTS
If we receive personal data from clients or contacts of our Clients for the purpose of providing our Services to those Clients, we will process such personal data only for the purpose specified by Clients and on their behalf.
HOW AND WITH WHOM WE SHARE YOUR DATA
In order to provide our Services to you or to third parties, we may share your personal data with our business partners. Some of our business partners will have access to your personal data when it is reasonably necessary to perform certain tasks on our behalf.
Some of them will have access to your personal data as part of the Services that we provide to you or to respective third parties. We will not share your personal data with any person or entity if we do not have a legal basis for such disclosure of your personal data. We may also need to share your personal data with certain entities in accordance with our legal obligation or when required to help protect the rights and safety of you, us or others.
OTHER CATEGORIES OF DATA SUBJECTS
If you contact us, subscribe to our newsletter, blog, alerts or other Services and / or become our Customer, we will also collect and process your personal data through internal tools
In order to provide you with our Services, we use some sub-processors that help to provide our Services or, otherwise, we may have access to the data stored on our platform, and we take care of maintaining an updated list of them (Amazon Web ervice , Flexmontern).
We are a global company and we may share your personal data with our affiliated companies to complete internal procedures in our offices around the world and provide you with technical support.
We can offer technical support for our services by operating a 24/7 support model this means that Mobilvendor will not transfer your personal data to another jurisdiction, sometimes we will provide customer assistance from outside of Ecuador. Mobilvendor will always ensure that the transfer of personal data is in line with the applicable data protection law.
Notwithstanding the foregoing, we do not share your information or information received in any other way through the use of our Services with third parties, except when necessary, such as with:
Network operators and / or other communications service providers when necessary for proper routing and connectivity configuration. We reach people on their smartphones through network operators, as well as other global communications providers, especially such as Play Store, Movistar, Claro, CNT, and Whatsapp.
Third-party service providers to the extent strictly necessary for them to perform specific actions on our behalf. We may share personal information with our trusted and verified third-party service providers, for example, to enable them to process payments for us or prevent fraud.
Relevant legislation. In the event that we are presented with a legal obligation, we will share user data with third parties who are legally authorized and authorized to request them, such as in criminal proceedings or threats to public safety.
Targeted advertising. We will not sell, rent or share in any other way or any information to third parties for similar advertising or marketing purposes. However, we use direct marketing through our own service (internal communication)
WHERE IS YOUR PERSONAL DATA PROCESSED?
While we provide our Services and, unless otherwise agreed in writing with the Client, we will ensure that the personal data we have collected is stored and processed in the processing systems contracted by Mobilvendor currently located on Amazon Web Service.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
In accordance with current national regulations on the protection of personal data, you can access or delete your personal data, as well as exercise other rights to control how your personal data is collected, used and shared.
Where permitted by applicable law or regulation, you have the right to:
Access the personal data that we process about you and know the origin of the data, the purposes of the processing and the period during which your personal data will be processed, who are the controllers and processors of your personal data and who they can access.Withdraw your consent at any time your personal data is processed in accordance with your consent.
Update or correct your personal data so that it is always accurate.
Request Mobilvendor to delete your personal data from our records if it is no longer necessary for the purposes indicated above.
Restrict the processing of your personal data in certain circumstances.
Obtain your personal data in electronic format.
File a complaint with us and / or the relevant data protection authority.
You can exercise these rights by contacting us through the contact information specified on our Mobilvendor website, you must provide us with your name, email address and the purpose of your request.
HOW CAN THE PROCESS OF YOUR PERSONAL DATA OBJECT?
Where permitted by applicable law or regulation, you have the right to object to the processing of your personal data or to request that we stop processing your personal data (including for direct marketing purposes). Once you have informed us of this request, we will no longer process your personal data unless permitted by applicable laws and regulations.
You can exercise this right in the same way as for your other rights listed above.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your personal data, collected and stored in our database in accordance with your consent, will be stored in our database for a period specified in said consent. If you wish to withdraw your consent to the processing of your personal data for any purpose and delete your data from our database, you can do so at any time by sending an email to email@example.com
HOW CAN YOU CONTACT US?
If you have any questions about how we use your personal data, if you wish to exercise a certain right or resolve any complaint regarding the processing of your personal data, you can contact us by sending an email to: firstname.lastname@example.org